Archive for the ‘Server’ Category

  • New optimized routing for China Mainland & India

    Date: 2014.04.19 | Category: Hosting, Server, Technology, VPS | Response: 0

    Recently, China Telecom and China Unicom users have been getting high latency and packet loss to our Los Angeles datacenter. We tried many routing policies, none of them did work as expect.

    Thus, as one of the biggest changes this year, we are going to add China Unicom direct connection now. China Unicom is a Chinese state-owned telecommunications operator in the People’s Republic of China. Compared to other mobile providers China Unicom is ranked as the world’s third-biggest mobile provider.

    It may take a few days to get the new connection setup. Once it’s done, our Los Angeles hosting will be the fastest US hosting to China Mainland again.

    We are also testing a new provider, Tata Communications, to optimized routing to India. Tata Communications is an Indian telecommunications company with global presence and based in Mumbai. It owns a submarine cable network and a Tier 1 IP network. We would appreciate any feedback.

  • Los Angeles Datacentre for Server Business Replacement Program

    Date: 2011.12.28 | Category: Server | Response: 0

    Recently our Los Angeles (US) datacentre has had several issues that extremely affect our service quality on dedicated server products.
    In the last few weeks, we suffered following matters that affect our service directly:
    A. Datacenter staffs responding extremely slow.
    B. Abuse complaints were lack of reasonable management.
    C. IP assignment management is rude sometimes.

    After careful consideration, we decided to stop offering Los Angeles dedicated servers until we move to a new datacenter.

    The new datacentre will remain located in Los Angeles. We will use new hardware architecture to rely less on datacentre technicians. If necessary, we will have our own technicians on duty 24 hours a day in the datacentre.

    Los Angeles dedicated server business will be continued in mid-January, 2012.

    [Jun 16, 2012 Update] We have moved to new Los Angeles datacentre and continue offering Los Angeles dedicated servers.

  • September Specials @ 2011

    Date: 2011.09.01 | Category: Hosting, Promotions, Server | Response: 0

    Web Hosting

    In September we continue offering 25% discount on shared web hosting packages.

    For Shared Standard and Shared Pro hosting plans receive 25% off first payment. This can be used on annual, biennial and triennial plans. It is valid for all customers and cannot be used in conjunction with any other coupon.

    Promotion Code : September2011

    Offer Valid :  Until September 30th, 2011, BST

    Note: This can be applied only once per client globally.

     

    Dedicated Servers

    We will continue “free setup fee” promotion on all Rotterdam dedicated servers this month.

    Promotion Code : FreeSetup

    Offer Valid :  Until September 30th, 2011, BST

     

    The promotions listed above may be expired when you are seeing this page. Don’t worry about it.

    You can find all recent promotions available on http://blog.sugarhosts.com/promotions/

  • August Specials @ 2011

    Date: 2011.08.01 | Category: Hosting, Promotions, Server | Response: 0

    Web Hosting

    Can you guess what the discount is on web hosting service this month? 15…20…25… Yes! We are offering 25% discount on two hosting plans in August!

    For Shared Standard and Shared Pro hosting plans receive 25% off first payment. This can be used on annual, biennial and triennial plans. It is valid for all customers and cannot be used in conjunction with any other coupon.

    Promotion Code : August2011

    Offer Valid :  Until August 31st, 2011, BST

    Note: This can be applied only once per client globally.

     

    Dedicated Servers

    We will continue “free setup fee” promotion on all Rotterdam dedicated servers this month.

    Many new Rotterdam servers will be listed on our website soon, the cheapest one will only cost 65 EUR per month.

    Promotion Code : FreeSetup

    Offer Valid :  Until August 31st, 2011, BST

     

    The promotions listed above may be expired when you are seeing this page. Don’t worry about it.

    You can find all recent promotions available on http://blog.sugarhosts.com/promotions/

  • Server Phoenix Connecting Issue

    Date: 2011.04.03 | Category: Hosting, Server | Response: 0

    We found the server Phoenix ( UK data center ) cannot be connected currently. We’ve contacted the data center and waiting for their response.

    We are so sorry for any inconvenience. We’ll keep updating this post.

    [Update 4:58 4/3/2011] Server is back online. It is backup system caused this connecting issue. Our technical team are working on it.
    [Update 11:09 4/3/2011] Backup system caused server can not be connected again. Our technical team are working on it.
    [Update 15:33 4/3/2011] Server Phoenix has been back online. After contacting the datacenter, we got a respond said "We’ve replaced one of the servers raid disks as it had become degraded", but they do not know why this happened. Our technical team are working on it, trying to figure out the reason of the high I/O usage.

    [Update 16:03 4/4/2011] Backup software was broken by one disk failure of raid, we’ve switched back to using R1Soft CDP backup software on server Phoenix. As the issue make the server crash several times in the past 30 days, we have postponed 3 days for the influenced hosting accounts’ service time. We are going to deploy some new hardware monitor tools.

  • Server Phoenix Conneting Issue

    Date: 2010.12.14 | Category: Server, Uncategorized | Response: 1

    We find the server Phoenix ( UK data center ) cannot be connected currently. We’ve contacted the data center and waiting for their response.

    Sorry for any inconvenience. We’ll keep updating this post.

    [16:56 Update] The server is back online. We are still waiting for the data center tell us the reason. They said “they are looking into this now”.

    [18:04 Update] There was an issue with the switch that the server was connected to, this has now been resolved.

  • VPS and Servers are Coming Soon

    Date: 2010.07.18 | Category: Server, VPS | Response: 0

    VPS and dedicated servers are coming soon. We will launch XEN and Hyper-V virtual private servers and dedicated servers as customers wish. If everything goes on well, we will release them before Spring next year.

    Update ( Mar 22, 2011 )

    We’ll start to offer dedicated servers from April, 2011.

    VPS project has been changed. Hyper-V support has been cancelled. We will use a XEN only or XEN-KVM mixed architecture. It will be launch in 3 months. We’re trying our best to get everything ready at the ending of April.

    Update (Aug 24, 2012)

    Our VPS products are available for pre-order. First deliver on 1st September. Use pre-order coupon “VPSPREORDER” to get a 30% off lifetime discount.